Objectives of the position:
The IT Service Desk Employee is responsible for providing 1st- and 2nd-level IT support, managing client infrastructure through automated systems and baramundi Management Suite, and overseeing printer infrastructure to ensure optimal IT operations and user productivity across all organizational locations.
Key Responsibilities:
Service Desk & User Support
- Processing service requests and incidents in 1st- and 2nd-level support
- Analysis, prioritization and resolution of user inquiries via phone, email and ticket system
- Documentation of solutions and creation of knowledge articles
Client Management & Automation (independent responsibility)
- Administration and maintenance of client infrastructure using baramundi Management Suite
- Ensuring automated software distribution and patch management
- Monitoring and ensuring current updates for operating systems and applications
- Further development and optimization of existing automation processes
- Packaging and deployment of software packages
- Troubleshooting client-related issues
Printer Infrastructure & Print Management (independent responsibility)
- Demand planning and design of printer infrastructure at all locations
- Management and optimization of printer drivers and print server environment
- Coordination of location changes, new installations and device replacements
- Reporting and cost controlling in the printing area
- Escalation management for complex printer issues
Profile:
Technical Qualifications
- Completed training as IT specialist for system integration or comparable IT qualification
- Sound knowledge of Windows client operating systems (Windows 10/11)
- Ideally experience with client management tools, preferably baramundi
- Knowledge of software packaging and deployment processes
- Understanding of ITSM processes (Incident, Request Management)
- Basic knowledge of scripting (PowerShell advantageous)
- Knowledge of printer infrastructures and print server administration advantageous
Skills and Qualities
- Service-oriented and structured working approach
- Independent and solution-oriented action
- Team player with strong communication skills when dealing with users and external service providers
- Affinity for automation and continuous process improvement
- Conceptual and strategic thinking
- Effective communication in English (written and spoken); German is a plus.
If you are looking for a new professional challenge and opportunities for development, please send us your application documents in English (CV, certificates & degrees in one single PDF) by e-mail, stating the reference « IT Service Desk Employee -Tunisia » in the mail subject to: recrutement@ahktunis.org
Important Notice !
As part of the recruitment opportunities managed by AHK Tunisia for our member and partner companies, only pre-selected candidates will be contacted. This procedure is applied systematically to ensure a clear and fair process for all.
